Vonage Premier for Salesforce Voice
Elevate your business with Vonage Premier for Salesforce Voice. Experience enhanced AI, automation, and engagement, along with powerful global calling capabilities that will transform the way you connect with customers.
Say hello to the ultimate omnichannel experience from Vonage and Salesforce. By integrating Vonage Premier for Salesforce Voice with your existing Salesforce CRM, you’ll take agent and customer engagement to new heights. Boost your interactions and take your service to the next level.
Thanks for your interest!
Someone will reach out to you soon: we're excited for you to learn more about our partner program. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
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Over 80 countries supported
In addition to North America, EMEA, and APAC, Vonage can support Service Cloud Voice in China, India, and the Middle East.
#1
in Salesforce Contact Center Implementations and Support
825+
Customers' Salesforce Contact Centers supported
What is Salesforce Voice?
Vonage Premier for Salesforce Voice is an integrated solution that combines voice calling with Salesforce's customer relationship management platform. It enables businesses to manage and streamline customer interactions through voice calls, providing agents with real-time data and insights directly within the Salesforce interface. This improves the customer experience by allowing for seamless communication, better collaboration, and efficient case management, all while leveraging advanced features like AI-driven analytics and automation.
AI-Powered, Omnichannel Salesforce Voice Features
Enhance your Salesforce Voice investment by expanding beyond voice to deliver a full AI-powered omnichannel Contact Center as a Service (CCaaS) experience from a single vendor. With Vonage Premier for Salesforce Voice, customers benefit from:
24x7 global support and holistic routing
Enhanced Salesforce Voice reporting with contact center insights
Memorable customer experiences with Intelligent IVR, data, and AI Virtual Assistant conversations
Optimized Quality Management with screen recording, speech analytics, supervisor listen-in, and supervisor barge-in
A dedicated outbound dialer, with auto-select CLID and intelligent recording
Preview and progressive automated dialing, with both manual and automatic disposition codes
Multiple voicemail drop, queued callbacks, and desktop notifications for inbound calls
Support for Sales Engagement (HVS), Einstein Conversation Insights, and Salesforce Shield Deterministic Encryption
How Else Can Vonage Help?
Vonage has been a Salesforce Premium ISV partner since 2009, with fully aligned roadmaps, resulting in a world-class solution that leads the pack.
AI-enhanced noise cancellation that eliminates local and remote audio quality issues for better call recordings and more accurate call data
Reduced wait times using Vonage’s AI Virtual Assistant with voice-activated self-service
Seamless integration to the Microsoft desktop, including Microsoft Teams integration
Easy migrations with an existing Vonage Contact Center installation; conveniently retaining existing call plans, skills, and users
High-quality audio and quality of service with choice of hardphone, softphone, and WebRTC
Real-time contact center alerts and updates in Slack
Fully integrated Workforce Management (WFM), Conversational Messaging, and PCI DSS Secure Payments
Enhanced communications with fully integrated Vonage Unified Communications and Communications APIs
Salesforce Awards
Vonage maintains a long-standing relationship with Salesforce and is a recipient of multiple Salesforce awards:
Salesforce Partner Innovation Award, 2024, 2023, and 2021
Salesforce Premium ISV Partner, 2009 - present
Salesforce Premium ISV Partner, 2009 - present
Salesforce.org Cross-Industry ISV Partner of the Year EMEA Award, 2020 and 2021
Salesforce Partner Innovation Award for Customer Success, 2020
Get Started with Vonage Premier for Salesforce Voice
Excited to discover how your business can thrive by integrating Vonage Premier for Service Cloud Voice with your existing Salesforce CRM?
Thanks for your interest!
Someone will reach out to you soon: we're excited for you to learn more about our partner program. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Still Have Questions About Service Cloud Voice?
Cloud telephony integrates with Vonage Premier for Salesforce Voice to enable stress-free voice communication within Salesforce. It allows businesses to manage inbound and outbound calls over the internet without relying on traditional phone systems.
The key advantages of using Vonage Premier for Salesforce Voice for partner telephony include easy integration with Salesforce, enabling agents to manage calls and customer data in one place. It enhances customer interactions by providing real-time insights and context during calls, improving agent efficiency.
Vonage Premier for Salesforce Voice also offers advanced features like call recording, analytics, and reporting, which help organisations monitor performance and optimize their telephony strategy.
The Salesforce Voice data model is the structured framework within Salesforce that organizes and stores voice interaction data. It includes elements such as call transcripts, agent activity, customer insights, and call disposition details.
Salesforce Voice analytics provides real-time and historical insights into customer calls within Salesforce. It helps businesses track key metrics like call duration, sentiment analysis, agent performance, and customer satisfaction. By learning from AI-driven insights and automated reporting, businesses can optimize their customer service operations and improve overall efficiency.
Voice cloud services eliminate the need for expensive on-premises phone systems by using internet-based calling. Businesses save on hardware, maintenance, and long-distance call charges, while benefiting from scalable and cost-effective communication solutions.
1. Assess your needs: Identify your organization’s requirements, including user count and desired features.
2. Create a Vonage account: Sign up for a Vonage account and choose the appropriate Vonage Premier for Salesforce Voice plan.
3. Integrate with Salesforce: Install the Vonage app from the AppExchange and configure settings in Salesforce.
4. Set up users: Add users in the Vonage dashboard and provide training on using Vonage Premier for Salesforce Voice.
5. Customize features: Set up call routing and an Interactive Voice Response (IVR) system to streamline service.
6. Testing: Conduct tests to ensure all features work correctly and check call quality.
7. Launch: Roll out the Vonage Premier for Salesforce Voice to your team, ensuring users understand the features.
8. Monitor and optimize: Use analytics to track performance and adjust settings for efficiency.
9. Gather feedback: Collect input from users and customers to identify areas for improvement.
10. Ongoing support: Utilize Vonage’s support resources for troubleshooting and training.
Leading cloud telephony solutions, such as Vonage, offer robust security features, including encryption, multi-factor authentication, and compliance with industry standards like GDPR and HIPAA. These measures help protect sensitive customer data and ensure secure communications
