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Vonage Premier for Service Cloud Voice

Bring even more automation, intelligence, engagement, and global calling capability to your organization with Vonage Premier for Service Cloud Voice. 

 

Together, Vonage and Salesforce deliver the premier Service Cloud Voice experience. By coupling Vonage Premier for Service Cloud Voice with an existing Salesforce CRM, you can enhance both agent and customer engagement.

 

As a leading contact center partner for Salesforce, Vonage Contact Center experts are well-positioned to deploy valuable services based on new developments. The result? We are able to deliver solutions tailored to customer needs. 

 
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Over 80 countries supported

In addition to North America, EMEA, and APAC, Vonage can support Service Cloud Voice in China, India, and the Middle East.
5 Stars

4.9 out of 5 stars

with the highest number of contact center reviews Salesforce AppExchange

826+

Customers' Salesforce Contact Centers supported
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#1

in Salesforce Contact Center Implementations and Support
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Capabilities that drive efficiency

To put it simply, Vonage Premier for Service Cloud Voice makes managing, deploying, and consolidating multiple communication solutions easy. How?

  • No toggling: A single pane of glass interface, with no need to toggle between screens

  • Time-savings: Reduced data entry, resulting in faster call wrap-up times

  • Conversation visibility: Omnichannel visibility across all customer conversation channels— including chat, email, messaging, SMS, and social

  • Dynamic routing: Customers routed to the best-skilled agent based on capacity and bandwidth

  • Call transcription: High quality audio that optimizes call transparency accuracy and speed, driving Next Best Action

  • AI-powered interactions: Conversational AI interactions with automation to resolve simpler issues and reduce customer wait times

  • Call analytics: Helps management with real-time monitoring and process optimizations

  • And more!

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Service benefits

Vonage has many years experience in building world-class contact center solutions that can positively impact team productivity, sales, and service delivery. Vonage Premier for Service Cloud Voice allows customers to benefit from:

  • 24x7 global support, and holistic routing, with Service Cloud Voice and knowledge from a single vendor

  • Enhanced Salesforce Service Cloud Voice reporting with contact center insights

  • Memorable customer experiences with Intelligent IVR, data, and Virtual Assistant conversations influencing agent behavior

  • Optimized Quality Management with screen recording, speech analytics, supervisor listen-in, and supervisor barge-in

  • A dedicated Dialer, with auto-select CLID and intelligent recording, for outbound calling.

  • Preview and progressive automated dialing, with both manual and automatic disposition codes. Deeply and seamlessly integrated into the Salesforce user experience.

  • Multiple voicemail drop, queued callbacks, and desktop notifications for inbound calls

  • Support for Sales Engagement (HVS), Einstein Conversation Insights, and Salesforce Shield Deterministic Encryption

Learn more
How to deliver an omnichannel experience
Discover how Vonage Premier for Service Cloud Voice can help your agents boost the customer experience.
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How else can Vonage help?

Vonage has been a Salesforce Premium ISV partner since 2009, with fully aligned roadmaps, resulting in a world-class solution that leads the pack:

  • Reduced inbound calls and wait times with Vonage’s virtual assistant with voice activated self-service

  • Seamless integration to the Microsoft desktop, including Microsoft Teams integration

  • High-quality audio and quality of service with choice of hardphone, softphone, and WebRTC

  • Easy migrations with an existing Vonage Contact Center installation; conveniently retaining existing call plans, skills, and users

  • Real-time contact center alerts and updates in Slack

  • Fully integrated Workforce Management (WFM), Conversational Messaging, and PCI DSS Secure Payments

  • Enhanced communications with fully integrated Vonage Unified Communications and Communications APIs

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Don’t take our word for it

Vonage maintains a long-standing relationship with Salesforce and is a recipient of multiple Salesforce awards.

  • Salesforce Partner Innovation Award, 2023

  • Salesforce Premium ISV Partner, 2009 - present

  • Salesforce Summit Partner, Top 25 overall globally

  • Salesforce.org Cross-Industry ISV Partner of the Year EMEA Award, 2020 and 2021

  • Salesforce Partner Innovation Award for Customer Success, 2020

Get started with Vonage Premier for Service Cloud Voice

Ready to learn more about how your business can benefit from adding Vonage Premier for Service Cloud Voice to your existing Salesforce CRM?

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Talk to an expert.