Business Communications Transformation

Best-in-Class Communications as a Competitive Advantage - A Vonage-IDC Research Study

In this whitepaper you'll learn:
  • How IDC defines the four categories of communications technology maturity
  • The communication technology behaviors that correspond to business success
  • Considerations when determining the right type of communication platform for your enterprise
  • Recommendations to improve your company’s communication maturity level
A good read for:
  • CTOs and CIOs
  • Chief Digital Officers
  • Enterprise decision-makers
  • Customer experience leads
  • IT managers
  • Small- and medium-sized business owners

Enterprises are using digital technologies to transform their businesses, identify new sources of revenue, improve customer experience, and create a competitve advantage. IDC-defined third platform technologies, around cloud, mobile, social, and big data/analytics, are fundamentally changing the way business is conducted and driving better business results.

Cloud communications is a critical digital transformation enabler. It’s essential for businesses to implement these technologies thoughtfully and to integrate them into existing enterprise infrastructure and applications. The research shows that when deployed effectively, cloud-based solutions provide new options for customer-facing and internal communications to improve revenue, profitability, customer satisfaction, retention, and productivity. Nonetheless, many companies and decision makers still don’t understand how communications can help drive business.

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