The recently released 2019 Frost Radar in the North American Hosted IP Telephony and UCaaS Industry provides results from an in-depth analysis built on a 360-degree research methodology where more than 120 companies were evaluated. The team of industry analysts identified 30 industry leaders excelling at innovation, most poised for growth and ripe for investment, and recognises them in the Frost Radar with insight into their innovative offerings, projected growth rates, strengths and opportunities for the future.
Frost & Sullivan has named Vonage as an Innovation Leader in the 2019 Frost Radar in the North American Hosted IP Telephony and UCaaS Industry. Vonage is recognised for its strong track record as a technology innovator and for reinventing itself under the One Vonage platform strategy to deliver fully programmable solutions across voice, video, SMS, chat and social messaging.
Vonage is well-positioned to accelerate revenue growth due to this unique ability to deliver more holistic communications solutions through the unique combination of its business applications (Unified Communications, or UCaaS, and Contact Centre, or CCaaS) and communications APIs (CPaaS).
"Aggressive yet disciplined M&A and strong organic growth have enabled Vonage to quickly become one of the most innovative hosted IP telephony and UCaaS providers in North America."
--Ron Gherman, ICT Consultant at Frost & Sullivan
Frost & Sullivan identified that Vonage’s practical, high-impact services attain higher levels of scale and flexibility:
- Its CPaaS technology via communications APIs allows businesses to personalise the customer experience and/or create specific integrations with third-party software for seamless, contextual communications.
- Its UCaaS with an integrated contact centre helps provide a one-stop shop to businesses looking to outsource both.
- Its cloud contact centre (or CCaaS) solution, integrated into unified communications capabilities, help provide a one-stop-shop for businesses looking to outsource both - delivering a fully integrated communications solution from a single platform.