IDC MarketScape has positioned Vonage as a worldwide leader for cloud communications platforms. Vonage was recognised for its API Platform and its One Vonage single, microservices architecture, as well as its status as the only company that can integrate across three of the fastest-growing enterprise segments today — communications APIs, unified communications and contact centre (CPaaS, UCaaS and CCaaS).
The IDC MarketScape also noted that through the Vonage API Platform, Vonage has a full suite of API services and has expanded its enterprise support solutions and offers an ecosystem of ISV, SI and SaaS partners.
In the IDC MarketScape report, IDC identified the leading cloud communications providers that vary in scale and scope but have been innovators over the years and have helped establish this segment. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market.
"The Vonage API Platform is an integral aspect of the One Vonage communications platform, which has the powerful ability to facilitate a comprehensive suite of services to address the full breadth of enterprise communications requirements."
--Courtney Munroe, Group Vice President of Worldwide Telecommunications Research, IDC
The report highlighted several of Vonage’s differentiating products and services that make it a natural choice as a Leader within this space:
- With One Vonage, customers can consume an array of communication tools that are based on the same network foundation and support framework.
- The Vonage API Platform has a full range of CPaaS capabilities, including a rich portfolio of programmable voice, SMS, video, messaging and, more recently, email and its Contact Centre Toolkit, which offers APIs, SDK and developer resources to enable omni-channel builds.
- Enhanced features and management functions, including text-to-speech, two-factor authentication, conferencing and streaming capabilities, as well as Dashboard analytics and other management and reporting features.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.