ChallengeFind a partner with a suite of programmable communication capabilities that can solve issues of scale, location, reliability, and innovation
SolutionVonage Communications Platform
ResultsBuilt intelligent solutions that are global and scalable, enabled personalized interactions with high volumes of people, established a collaborative partnership to solve new challenges
Curious Thing is a tech company with AI at its core. Its conversational voice AI technology is currently used in talent acquisition and contact centre automation. The company’s mission is to help businesses harness the power of AI to proactively engage with people and uncover deeper insights from conversations. The combination of Curious Thing and the Vonage Communication Platform (VCP) enables businesses to connect with people at scale, across geographies and channels.
“With the Curious Thing engine, what we're able to do is understand people in their own language,” explains Rik Johnson, Head of Intelligent Contact Solutions, Curious Thing. “Without Vonage, we wouldn't be able to connect with huge volumes of people at scale, while maintaining a really personalized interaction. The combination of the Curious Thing engine and the near-limitless capability of Vonage APIs together helps us solve a variety of problems for our customers.”
Intelligent Communications at Scale
“Vonage was the right choice for us because we need to be able to engage with people around the world, and Vonage APIs have allowed us to do things we weren’t even sure were possible,” said Johnson. “The scalability of the Vonage platform has given us near-limitless capacity, and that's just one of the great things about working with this team.”
The team behind Curious Thing is focused on building intelligent communications solutions that provide personalized experiences - from AI recruitment interviews that mimic conversational interaction, to automated conversational AI campaigns that have the capacity to handle thousands of calls per day. Vonage APIs, combined with the Curious Thing intelligent capabilities, allow companies to connect with people at massive scale at crucial moments.
“The tools we’ve built using Vonage APIs allow our customers to connect with people quickly and affordably - from sharing information in a crisis to reminders about membership renewals,” explains Johnson. “During the beginning of the COVID-19 crisis, a customer came to us with a situation where they needed to connect to their customer base urgently and find out who could comply with the requirement to be able to continue trading. Getting this information out to the right people would impact public safety and people’s livelihoods, but it was an insurmountable task to be done manually.”
“With Curious Thing and Vonage, the customer was able to establish intelligent, conversational contact with 150,000 people in 10 days, knowing that the quality of the interaction was reliable and secure for such a sensitive matter.”
Global Reach, Personal Connections
The combination of Curious Thing and Vonage capabilities has the capacity to build personal connections on a global scale. Reaching people where they are, and when they are available creates a seamless experience and allows people to connect with potential employers, government officials, or brands when they feel most comfortable and ready for the conversation.
“When it comes to building communications solutions, it’s all about bringing the right components together to be able to deliver an outcome which works for the business and for the customer as well. I think with Curious Thing and Vonage, this is just the beginning of what we can build at scale to meaningfully connect different communities with their businesses,” declares Johnson. “It’s a really exciting proposition to imagine what we could do next - whether it be to empower businesses reaching out to mass customer bases, or government agencies who need to speak to their citizens, I think the potential is enormous.”
Collaboration and Innovation
A key to Curious Thing’s success is the flexibility to explore and develop new products that meet the needs of global customers. It found flexibility and support in Vonage.
“When we were looking for a communications provider, we knew building the right kind of partnership was super important. One of the things that's really strong about our partnership with Vonage is how consultative and collaborative it is,” commented Johnson. “We can come to the Vonage team with a particular problem and say, ‘We think this is possible, but how can we go about doing it?’. With Vonage, we’re not just buying solutions off the shelf, we’re working together to try and actually solve new challenges. It's been fabulous so far.”
Learn more about how Vonage APIs can accelerate your ability to connect with customers wherever, whenever.