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Virtual Receptionist

Create exceptional customer experiences and meet business needs with easy, fully customisable and dependable call routing technology.


Virtual Receptionist lets you preconfigure call routing pathways and supports multiple daily business schedules for effective call management.  Route calls as needed by customising your call routing for holidays, lunchtimes, after-hours and even in the event of natural disasters that can cause temporary business closures.


See plans and pricing

Vonage's services, or specific features or functionality of the services, may not be available in all locations. Please contact your sales representative for current availability.

Screen view of the calendaring function within Virtual Receptionist.

How virtual receptionist works

A virtual receptionist provides callers with a list of options and prompts callers to select from a preconfigured menu based on business working hours, outside business hours, holidays and other scheduling impacting scenarios and routes calls accordingly.

Key features

  • Set your virtual receptionist options for daytime, lunch breaks and after- hours calling. Preconfigure holidays and custom events as recurring monthly or yearly.
  • Easily prioritise schedules and share settings between schedules so your business is always equipped to address calls anytime.
  • Ensure employees and organisations never miss a call using a sophisticated call management system that is highly intuitive and alleviates burden on IT.

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