Reach travellers on their favourite social networks
Enable customers to track booked flights, accommodation and more through social media.
- Keep customers updated and enhance their lifetime value
- Elevate the travel experience with multimedia messaging
- Engage customers at scale through SMS, MMS, WhatsApp, Facebook Messenger and more
Become part of your customers’ social network
Reach your travel customers on WhatsApp, Facebook Messenger and more.
- Improve engagement with customers who prefer real-time chat
- Reduce support costs
- Enhance your presence on platforms most important to your customers
- Create rich, branded customer experiences
Prevent fraud and deliver the better experience
Detect possible fraud and trigger step-up authentication when needed.
- Prevent fraudulent transactions
- Reduce traveller friction
- Make sure that your customers are genuine
- Integrate with Vonage Number Insight and Vonage Verify
Get through when it matters
Deliver critical, global travel alerts through phone calls.
- Increase the chances of your alert being heard through persistent phone calls
- Sync with a simple IVR application to acknowledge receipt
- Deliver alerts to backup contacts if no acknowledgment is detected
Turn context into conversation
Create seamless, branded chat experiences across your travel app or website.
- Chat across devices
- Gain valuable customer insights
- Follow customer journey for more meaningful communications
Make the call right from your app
Keep conversations in your branded app with In-App Voice.
- Enable a smarter contact centre
- Review call recordings, analytics and context
- Integrate with third-party vendors in real time, including artificial intelligence bots