Record the calls for reference
The Vonage Contact Center can record all inbound and outbound calls, which are automatically logged as hyperlinks within your CRM (lead, account, opportunity, or case as applicable). This makes it easy to find any recorded conversation by simply clicking the recording link. Supervisors can reference these recordings to help with ongoing training, issue resolution, and more. And you can customise the contact centre call recording sessions per account or individual call.
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Storage and savings
Keep your data safe and secure… and save, too.- Recordings are stored in the Vonage cloud
- All recordings are encrypted through AES256 to deliver significant cost savings
Inbound call recording
Keep and maintain recordings based on select requirements.- Easily configure call recording rules within your individual interaction plans
- Recordings can be linked to all calls, percentage of calls, specific callers, and more
Outbound call recording
Keep track of all outbound contact.- Conveniently enable or disable outbound call recordings
- Easily access recordings as needed
Call transfers to third parties
Manage recordings to third parties.- Call recording continues when transferred to a third party
- Recordings can stop if necessary
