The Vonage Contact Center can record all inbound and outbound calls,
which are automatically logged as hyperlinks within your CRM (lead,
account, opportunity, or case as applicable). This makes it easy to find
any recorded conversation by simply clicking the recording link.
Supervisors can reference these recordings to help with ongoing
training, issue resolution, and more. And you can customise the contact
centre call recording sessions per account or individual call.
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