Recording employee calls
No more, “Can you remember what they said?”
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Seamless communication channels
Works with VoIP desk phone or mobile app
Extended communication possibilities
Implement easily into contact centres and employee training
Full compliance
Meets regulatory requirements for various compliances
PRODUCTIVITY
Recording calls — we’ve got a few ways
With On-Demand and Company-Wide call recording, every recorded call is organised and available for easy access thanks to online portals on the Vonage cloud.- Search call logs by extension or client account
- Easily send recordings via email
- Alter rules
- Download or delete recordings to make space in the archive
COLLABORATION
Record what you want, when you want
- Play back calls easily
- Send audio files via email
- Full control over recordings management
PRODUCTIVITY
Train better — for half the price
Add Call Monitoring to your Company-Wide Recording for half the original price.- Listen in, to monitor a call
- Whisper, to speak only to the employee
- Barge, to step in for support
CONTACT CENTRE
Record all inbound and outbound contact centre calls
Record all inbound and outbound calls, which are automatically logged as hyperlinks in Salesforce. Recordings are readily available for supervisors to review and score as part of on-going coaching and training, dispute research/resolution or compliance.- Call recording storage and cost savings
- Inbound call recording
- Outbound call recording
- Call transfers to third parties
Company Call Recording is a feature that goes straight to the bottom line.
Lee Rosen
Owner, Rosen Law Firm
